Insulting your customers

Thirteen cabin crew staff have been sacked by Virgin Atlantic over their use of a social networking website, it has emerged.

It launched disciplinary action last week following claims staff had used Facebook to criticise its safety standards and call passengers "chavs".

It's a shame such standards aren't applied to the BBC, where complainers are routinely dismissed as "old", "kneejerk", "Daily Mail readers".

And, indeed, where no one is ever sacked.